Danielle was looking for a wedding reception. She visited The Line DC in Adams Morgan, DC, and fell in love with the rooftop view, the old Neoclassical church architecture, and the luxurious and trendy design. Which of the following service quality building blocks caused Danielle to select The Line DC as her venue?

a. Reliability
b. Responsiveness
c. Assurance
d. Empathy
e. Tangibles

Q&A Education