Respuesta :
Answer:
Please see attached for solution
Explanation:
a. Work distribution matrix for the primary activities
Activity Supervisor Clerks
Supervising clerks 100%. _
Processing acct. _ 40%
Issuing statements. _ 20%
Processing trans. _ 28%
Answering cust. _ 12%
b. Final cost for the four primary activities
Processing accounts. $144,300
Issuing statements. $79,300
Processing transactions. $122,360
Answering customer inquiries $113,940
Please find attached further calculations for the above items.