Sarah is listening to her roommate to provide emotional support in a time of distress. According to your textbook, Sarah is engaged in "empathic listening".
With a deeper comprehension of what is being communicated, both academically and emotionally, empathy listening is a disciplined listening and questioning strategy that enables you to build and improve connections.
The roles of empathic listener are-
The components of empathetic listening are-
To know more about the parts of disciplined/critical listening, here
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