If a visitor arrives and they have an appointment, you should A. make the visitor feel comfortable and visit with him or her until it is time for the visitor's appointment.
In customer service, the visitor should be made to feel comfortable while they wait for their appointment as this is not only the right thing to do, but it gives the visitor the right impression about the company.
There are several ways to make a visitor feel comfortable such as:
You should also endeavor to keep checking in on them and giving them updates about their meeting, while they wait for their appointment time to reach.
In conclusion, when a visitor with an appointment arrives, you should A. make the visitor feel comfortable and visit with him or her until it is time for the visitor's appointment.
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